The partners at Hailwood Medical Centre welcome comments and suggestions from their patients and these can be submitted via our website or in writing to the practice manager. The GP partners have noticed a developing trend where a patient will use a Social Media site, such as Facebook, to make a personal attack on a member of the surgery staff or to make false statements about the surgery.The partners reserve the right to remove a patient from the surgery list and report them to the social networking site if they are found to have made libellous statements or defamatory comments about the surgery or a member of the surgery staff.
If you have a comment or complaint about the surgery we encourage you to report this through the correct channels. The practice always investigates complaints and responds to patients in a timely way. Thank you.