Hailwood Medical Practice 2 Hailwood Court, Governors Hill, Douglas, IM2 7EA


Booking an Appointment

Consultations are between 8.00am and 5.00pm (variable). Consultations with the doctor or practice nurses are by appointment only.

Appointments can be made at the reception desk, by telephone during normal surgery hours or online.

Some patients need longer than their allotted time and we would ask that you bear this in mind should the doctor or nurse be running late.

Please do not blame the receptionist if you are kept waiting or if she is unable to offer you exactly what you want. She is doing a difficult job and working under extreme pressure, so please try to be patient.

We try to provide sufficient appointments each day for urgent cases. This may mean adding appointments to an already overbooked surgery, so please only ask for an urgent appointment when you have a problem that really can’t wait. For urgent appointments it is not always possible to see the doctor of your choice.

If you cannot keep your appointment, please let us know as soon as possible so that we can give your appointment to another patient.

Try not to “save up” several problems for one appointment. If you require a longer appointment please tell the receptionist when booking and, for the same reasons, please don’t squeeze additional people into your slot.

Finally, when you arrive at the surgery, don’t forget to tell the receptionist you have arrived!

Online Appointments

TO BOOK ONLINE – you need to be registered for patient access.

If already registered please click on the button below. 

Patient Access Log In

If not, please call into the surgery with two forms of ID and registration can take place.

Please see the Patient Access if you would like more information on how you can order medication, online appointments, test results and view your medical record.

Please note we do not have the facility available to book online for children appointments, please do not book in your name with the intention of the GP seeing your child instead, as this will not be possible, This may result in a delay in your child being seen and the removal of the online booking facility.