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Welcome to the website for
Hailwood Medical Practice

 No 2 Hailwood Court, Governors Hill, Douglas, IM2 7EA
Tel No: 
01624 686949

Fax No: 01624 686946



Corona Virus advice ( posted on Mar 26, 2020 )


Please follow the link below for current advice






Kind regards 


Hailwood Medical Practice

Patient information update ( posted on Mar 23, 2020 )

Any patients who have booked appointments this week can I please ask if you can contact the Practice as we have to change most appointments with a clinician to a telephone consultation
We are trying to contact everyone  but if you have not heard from us please call us on 686949.

Prescriptions for the moment will be sent to your nominated chemist, so you will not be able to collect it from surgery. Again we are trying to contact people who haven't nominated a chemist as yet.

Can we also ask if you do have

to come in to the surgery that you come alone, where possible.
At the front entrance we have put SC1 forms, blank forms for medication requests and sample pots.
This is an especially hard time for everyone,We all need to do social distancing whenever possible and appreciate your help with this 

Kind regards


Cathy Poultney

Practice Manager 


Medication Requests ( posted on Mar 18, 2020 )


Ordering your prescription only medicines.


Please do not ask for additional supplies of your regular prescription-only medicines from the GP. DHSC Policy is NOT to allow this.


The GPs have been instructed NOT to supply additional volumes of medicines and NOT to supply medicines earlier than they are due to be ordered.


This is in keeping with advice in the UK and to protect all the members of the community and make sure we have enough stock of medicines on island for everyone.


Analgesics and self-care items for potential Covid-19 infections.


We always advise that each home has a small supply of medicines kept in a secure place for the treatment of minor illness.


It is understandable that families wish to keep a stock of medicines should they become ill or need to self-isolate.


The current advice is to use paracetamol for the headaches and fever associated with Covid-19 infections, but you may wish to purchase other items in  case you need them.


Your pharmacist will be able to advise you on some practical items you can keep in.


Please be mindful of the shortage of ‘over-the-counter’ medicines and please do not stockpile.


Many pharmacies are restricting the amounts that can be purchased to one pack per patient of paracetamol (tablets and liquid). Please respect this to protect our community.



( posted on Mar 13, 2020 )

Update 20th of March

There are currently two confirmed cases of novel coronavirus in the Isle of Man.

We are now in the delay phase of our response to COVID-19.

This entails significant changes to how we identify and manage potential cases of COVID-19.

From today the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases.

Anyone showing mild symptoms such as: 

  • a continuous cough


  • high temperature

Should now self-isolate for seven days.

The geographic element of the case definition has now been removed.

Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone.

If people who have travelled DO NOT have symptoms they DO NOT need to stay at home, regardless of their travel history.

CoronaVirus Information

What to do if you have symptoms – from Public Health

Stay at home for 14 days if you have either:

  • a high temperature - fever more than 37.8
  • a NEW continuous cough

This will help to protect others in your community while you are infectious. Do not go to a GP surgery, pharmacy or hospital.

Medication – prescriptions will be sent to your chosen chemist do not collect from surgery , we are trying to reduce the footfall in the Practice

You DO NOT NEED to contact your GP or MEDs to tell them you’re staying at home.

Emergency Warning signs

If you develop emergency warning signs for COVID-19 get medical attention immediately.

Emergency warning signs include*:

  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

*This list is not all inclusive. Please consult your GP or MEDS Out of Hours service for any other symptoms that are severe or concerning. Please contact by telephone.

Stay at Home Guidelines - self isolation

This advice is intended for people with symptoms of coronavirus (COVID-19), WHO MUST remain at home until they are well.

The main messages are:

  • By staying at home this action will help protect others in your community while you are infectious
  • plan ahead and ask others for help to ensure you can successfully stay at home
  • ask your employer, friends and family to help you to get the things you need to stay at home
  • stay at least 2 metres (about 3 steps) away from other people in your home whenever possible
  • sleep alone, if possible
  • wash your hands regularly for 20 seconds, each time using soap and water
  • stay away from vulnerable individuals, such as the elderly and those with underlying health conditions, as much as possible
  • you do not need to call your GP/MEDS to go into self-isolation. If your symptoms worsen during home isolation or are no better after 14 days, contact your GP/MEDS. For a medical emergency dial 999.



Online appointments have temporarily been suspended due to the coronavirus.


Please be advised to follow the public health advice on the IOM Government website.

CORONA VIRUS (COVID-19) ( posted on Mar 13, 2020 )




The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.


In order to minimise the potential spread of illness and to protect our staff and other patients we have taken the decision to screen all patients before offering an appointment. 


You will be asked some simple questions about your travel history, whether you have any respiratory symptoms and a reason for requesting the appointment.  Some patients may then be offered a telephone triage consultation before a face to face appointment is booked.

We are working hard to maintain a service for all of our patients and very much appreciate your patience and assistance at this time.


If you have symptoms of cold or flu, dry cough, shortness of breath or fever do not attend the Practice. 

New GP at Hailwood ( posted on Mar 4, 2020 )


As you may already know Dr Evans is leaving us shortly.


We are delighted to welcome our new GP 



His name is  Dr Colin Garvey ( MB, BS, DCH, DFFP) and will be starting ont he 1st of April 2020





Training session for Island GPs ( posted on Mar 4, 2020 )



Training session for Island GPs



The latest training session for Island GPs takes place on Friday 6 March and as usual it means routine appointments will not be available at most surgeries from late morning for the rest of the day.


Anyone who needs to see a doctor urgently should ring their surgery for an appointment with the on-call GP, although patients are advised that the appointment may not be at their own practice.


Practices will remain open during the afternoon for patients to collect test results, make future appointments and order repeat prescriptions as normal.


There may be a limited service available at some surgeries, as on this occasion not all GPs are attending the session, but most practices family doctors will be away from 11.30am until 6pm.

Dr G Evans ( posted on Feb 17, 2020 )


We are really sad to announce that Dr Evans is leaving us.


      Good luck and best wishes to him on his retirement.


He will be leaving on the 31st March 2020 after being with the surgery for nearly 20 years and we are really going to miss him.






Closed List ( posted on Nov 7, 2019 )



We are sorry to announce that currently Hailwood Medical Practice have a closed list, We are therefore

unable to take on any new patient registrations for the foreseeable future.


Apologies for any inconvenience this may cause.






Kind Regards



Cathy Poultney

Practice Manager

Hailwood Medical Practice.


( posted on Sep 25, 2019 )

How you can help protect yourself and your family against flu this coming winter, and why it’s very important that people who are at increased risk from flu have their  FREE flu vaccination every year.





Please see link for more advice




Over 65 ? - please see here for further advice 




Please call the surgery on 686949 to make your appointment


Kind regards


Hailwood Medical Practice.

( posted on Sep 3, 2019 )

Have your say on GP Services

A selection of patients across the Island will receive a GP Patient Survey in the post next week (from Monday 2 September). The survey is part of the Department of Health and Social Care’s ongoing work to improve health services, and it asks about patient experiences of GP practices and other local health services.


Around 8,500 patients will receive a survey, a sample which is expected to give a broad spectrum of feedback. The last GP Patient Survey in 2015 covered all aspects of the service provided and showed an overall positive response of 92% of patients being happy with their GP practice.


The survey, which has been jointly devised by the Department and Ipsos MORI, will be distributed by post to patients whose names were chosen at random from the NHS list of patients registered with a GP. The deadline for completed surveys to be returned is 25 October 2019.


The survey comprises a range of topics vital to client service satisfaction. Each section asks questions relating to personal experience in the following areas:


  • Accessing GP Services
  • Making an appointment
  • General health
  • Out of hours GP services
  • NHS Dental Services



Minister for Health and Social Care David Ashford said: ‘Surveys like this are instrumental in the development of our services. This is a real opportunity for patients to provide feedback on the services they receive from their GP practice and to influence the way they’re provided in future.


‘The data received this year will for the first time, be used to inform the Department’s Health Outcomes Framework, which monitors services on the Island and shapes future development.


He added: ‘I would encourage those who receive the survey to fill it in and return it. Around 10% of the Island’s population will be sent a survey so it’s vital we receive as many responses as possible. Even if you haven’t visited your GP practice recently, or if you have filled in a questionnaire before, it’s still really important that we hear from you.’


The survey will come with a pre-paid envelope which will be addressed to the GP Patient Survey and the collated results will analysed by Ipsos MORI. The full results of the survey will be published at the end of November 2019.


Further information regarding Privacy Policies can be found at www.ipsos.uk/isleofmanGPPS


In addition to this survey, patients are also reminded that they can give feedback on GP services at any time at www.tinyurl.com/iomgp.


( posted on Aug 29, 2019 )

Public Notice


GPs to attend autumn training session on 10th September: routine appointments unavailable


Routine GP appointments will not be available from 1 - 6pm on the afternoon of 10th September as GPs attend their latest quarterly education session.


Anyone who needs to see a doctor urgently should ring their surgery for an appointment with the on-call GP. Practices will remain open during the afternoon for patients to collect test results, make future appointments and order repeat prescriptions as normal.


Headlining the autumn session is Dr Arfon Williams who will discuss the issues surrounding rising patient numbers at GP practices and the difficulties of recruitment along with his own experiences of managing two rural practices as the sole GP. 


The quarterly education sessions were established in 2012 to give GPs the opportunity to discuss developments in medical care and best practice, and to examine ways to enhance care for patients in the Isle of Man at a focused session away from their surgeries.

Importance of health insurance for TT visitors and Island travellers ( posted on May 28, 2019 )

In the lead up to this year’s TT as thousands of people prepare to travel to the Island, the Government is reminding all visitors of the need for health insurance.


The reciprocal health agreement between the Isle of Man and the UK - whereby free healthcare is available to UK residents visiting the Isle of Man and Island residents visiting the UK - is limited to urgent care which the patient requires before returning home.  


The agreement does not necessarily cover the costs of travelling back home after treatment, which can be extremely high.


Generally, non-UK residents visiting the Island are only entitled to free emergency care. Any charges for treatment beyond emergency care, in addition to the cost of returning home, would be payable by the patient or their insurer.


Isle of Man residents travelling outside of the UK will face any local charges applicable to overseas visitors for medical treatment where they are staying. Again, the individual would be liable for any costs associated with getting back home following treatment.


Consequently, all persons travelling to and from the Island are advised to obtain adequate health insurance, including provision for medical repatriation, for the duration of their stay.

A special leaflet has been produced and can be viewed here:




( posted on Feb 25, 2019 )

25 February 2019

New ambulance service partnership takes to the road

The Island’s ambulance service is expanding thanks to a new partnership with St John Ambulance.


From today, newly trained, full-time staff from St John Ambulance (SJA) will handle all planned ambulance transfers for patients on stretchers. The SJA team will operate between 8am and 6pm seven days a week, to transport patients whose journeys have been arranged in advance.


At present, Isle of Man Ambulance crews are frequently diverted from planned patient transfers to deal with 999 calls. The new joint venture will free-up regular crews for emergencies and mean fewer non-urgent transfers are cancelled at short notice.


St John Ambulance was appointed to run the transfer service after an open tender process. The organisation has employed three full-time staff who have recently completed an intensive training programme to become advanced first aiders. The trio are now taking steps to upskill further, and are working towards qualification as emergency care assistants.


Minister for Health and Social Care David Ashford said: ‘I welcome this new era of joint working with St John Ambulance, which will enhance a vital service the public holds dear. The organisation has an excellent track record and I’m confident it will provide a dedicated, professional service.


‘At times, our ambulance crews are fully committed responding to emergencies and that usually means another patient’s planned move from Noble’s - to a nursing home, to Ramsey Cottage Hospital for rehabilitation or back to their own home - is put on hold. When discharges from hospital are delayed, patient flow slows down, so fewer beds are available for incoming patients.


'Delays create uncertainty and disappointment for the departing patient too, which we want to avoid. Our aim with the new service is to ensure transfers are carried out at the right time.’


The SJA unit will also be used to transfer patients from hospital to the airport for planned air ambulance transfer to the UK, and for transfers between other facilities around the Island


A fully equipped vehicle from the existing fleet has been re-liveried for the new service with the wording ’Isle of Man Ambulance Service working in partnership with St John Ambulance’. The crew and vehicle will be based at Douglas Ambulance Station.


John Gill Chief Officer of St John Ambulance said: ‘We’re delighted to be the partner providing this much needed service, as it’s a further development of our current working relationship with the Island's ambulance service. It builds on our links through the Community First Responder Scheme (CFR) which trains volunteers in the community to attend incidents where they are closer to them than the ambulance service.’



( posted on Dec 11, 2018 )




The latest education session for Island GPs takes place on Wednesday 12th December 2018.


Routine GP appointments will not be available that afternoon, although surgeries will remain open as normal for patients to visit the practice nurse, collect test results, make future appointments and order repeat prescriptions.


Urgent appointments will be available with an on-call doctor and patients who need to be seen urgently should ring their GP practice.


The quarterly education sessions were established in 2012 to give GPs the opportunity to meet and discuss developments in medical care and best practice, and to examine ways to enhance care for patients in the Isle of Man.


EPI PEN Shortage ( posted on Oct 15, 2018 )

EpiPen shortage – advice for users


Advice has been issued to users of EpiPen and EpiPen Junior in the Island, as the UK Department of Health and Social Care confirms the current shortage is likely to continue for several months.


  • Users are urged not to order more devices than they need. Repeat prescriptions will be monitored to ensure limited supplies remain available to everyone that needs them. Any additional dispensing to patients worried about shortages could make the situation worse.


  • Certain batches of EpiPens can be used beyond their labelled expiry dates for a period of four months. The relevant lots have expiry dates between July 2018 and November 2018 and are listed in the table available via the following link:      https://www.gov.im/media/1363144/epipens-uk-dhsc-oct-18.pdf


  • Always use an out of date EpiPen rather than no EpiPen – it cannot do you any harm. So the advice is not to throw away an expired device until it’s been replaced.


  • Parents should consider having their child assessed by a GP as it will be appropriate for some children to use any adult dose pen. 


  • Different brands of preloaded injection pens are available from other suppliers, but are not used in exactly the same way – GPs and pharmacists will work together to ensure patients switched to different devices are trained in how to use them.


Over the next few days, the DHSC’s pharmacy team will establish how many devices and of what type are available at Island pharmacies. GPs will then be advised where stocks are available.


The latest advice from the UK has also been given to parents and guardians of Isle of Man school pupils.


A delay in the manufacture of EpiPen products has affected supplies for several months and the shortage is affecting countries around the world. Suppliers of alternative adrenaline auto injectors are working to meet increasing demand for all stocks and the situation is being closely monitored by the Manx Government.  



Seasonal Flu advice ( posted on Sep 18, 2018 )


How you can help protect yourself and your family against flu this coming winter, and why it’s very important that people who are at increased risk from flu have their  FREE flu vaccination every year.



Please see link for more advice




Over 65 ? - please see here for further advice 




Please call the surgery on 686949 to make your appointment


Kind regards


Hailwood Medical Practice.


Community Services all set to go digital ( posted on Sep 18, 2018 )

Another important step on the road to a fully integrated health record has been made with the introduction of digital referrals across a wide range of community services.


Using a digital software system known as EMIS, the same as that already used by the Island’s GPs, the new approach means that referrals to and from various services can now been made paperless. Services include GP surgeries, Adult Community Nursing, Children and Families, Podiatry, Hospice, Adult Speech & Language Therapy and Quit 4 You (the smoking cessation service).


This will result in speedier referrals, without the need for paper requests to be sent, received and logged. The system automatically fills in the necessary forms and paperwork, so that doctors and other healthcare professionals no longer have to do so, allowing them to spend more time focused on their clinical tasks and reducing red tape and bureaucracy. This is estimated to result in a reduction in related temporary staff costs of 15% per annum within the next two years.


It also promises a substantial decrease in the amount of paper used across all community services, and the accompanying reduction in associated costs, estimated at 20% per annum, as well as eliminating the risk of referrals being mislaid, misunderstood or misfiled.


In a paper-based system a file can only be viewed by one user at a time. The new digital system permits several users to access a patient’s file simultaneously. This ensures that clinicians will always have the most up to date file available when they need it.


If a patient gives consent then the new system also allows specialist clinicians to view a patient’s GP record, with the exception of the GP’s hand-written notes, and vice versa.


To ensure patient confidentiality and transparency, the system can be audited at any point, ensuring that patients are able to see exactly who accessed any record and when it was done.


Another development has been the implementation of mobile working. This means that clinicians visiting patients out in the community can view and amend the patient’s medical records, as well as having the ability to view the GP records on a mobile device.  There is now no need for paper records to be carried by clinicians, further securing patient data.


Speaking at the launch of the new service, David Ashford MHK, Minister for Health and Social Care, said: “The final goal is to move to a fully integrated and digital healthcare record for all. We’re not quite there yet, but this is a real move towards achieving that, as well as a substantial improvement in the speed and precision of referrals within our network of community services. I have no doubt that this new digital approach will bring tangible benefits to patients and healthcare professionals alike.”


GP EDUCATION DAY ( posted on Sep 13, 2018 )

Third GP education session of 2018

The latest education session for Island GPs takes place on Tuesday 18 September 2018.


Routine GP appointments will not be available that afternoon, although surgeries will remain open as normal for patients to visit the practice nurse, collect test results, make future appointments and order repeat prescriptions.


Urgent appointments will be available with an on-call doctor and patients who need to be seen urgently should ring their GP practice.


The quarterly education sessions were established in 2012 to give GPs the opportunity to meet and discuss developments in medical care and best practice, and to examine ways to enhance care for patients in the Isle of Man.




( posted on Jul 26, 2018 )


23 July 2018

HPV Primary Testing to enhance cervical screening programme

Improvements to the Island’s cervical screening programme will offer better outcomes for women with the introduction of a new test which will find more of those at risk of cervical cancer.

The Isle of Man is to be one of the early adopters of human papilloma virus (HPV) primary screening, a new way of examining routine cervical screening samples. The updated screening programme for women aged 25 – 64 is being introduced across England next year.  

From 1 August 2018 cervical screening samples from Island patients will first be tested for HPV, as the majority (99.7%) of cervical cancers are caused a persistent HPV infection. Under the current system, samples are screened for abnormal cells – using cytology – and only tested for HPV if an abnormality is detected. Testing for HPV first ‘flips’ the process. If HPV is found, it is a useful guide as to whether abnormal cells are present and further cytology can be carried out.

There will be no change for patients when they have their test. Letters inviting women for screening will be sent out in the normal way and the procedure for having the sample taken at the GP surgery will be exactly the same. Evidence suggests screening for HPV first is a more effective way to alert women they’re at risk of developing cervical cancer, ensuring further investigation and treatment is carried out at an early stage, to prevent the disease. Where no HPV is found women can be reassured they’re at very low risk of developing cervical cancer.

Director of Public Health Dr Henrietta Ewart said: ‘This is very good news for women in the Isle of Man. The new test offers a single-stage, more sensitive test for detection of the virus while confirming a longer-term low risk after a negative result. Cervical screening saves thousands of lives every year in the UK. The change is a breakthrough as the new test will ensure the first signs of disease are spotted and treated earlier. It’ll also mean we can make better use of the colposcopy service at Noble’s, where woman are referred for examination when abnormalities are found.  Adopting HPV Primary Screening puts us ahead of the curve as we will be among the first places to offer it.’

The new test service will be provided by Liverpool Clinical Laboratories, the first English laboratory to convert its cervical screening service to HPV Primary Screening ahead of UK national implementation in 2019.

Staff involved in the Island’s cervical screening programme, including GPs and practice nurses have completed a training programme which explores the background to the new test and the various administrative changes required. Among the benefits will be an increased emphasis on educating women about the link between HPV and cervical disease.

Leaflets explaining HPV Primary Testing will be sent with invitations to the test.    


Bus Vannin Press Release ( posted on Jun 18, 2018 )

Please press here for a copy of press release with regards to


Bus Vannin to provide flexible patient transport service

NEW DATA PROTECTION REGULATIONS MAY 18 ( posted on May 24, 2018 )


 You may have seen that new General Data Protection Regulations comes into effect on Friday 25th May 2018.  The GDPR replace the previous Data Protection Act and gives you as the Data Subject far more control over the use and retention of your data. 


You will be asked for your consent before information is shared with third party health professionals, ie District Nursing.


Please see below for our Privacy Notice and Children's Privacy Notice which have been uploaded as documents for you to read. 


If you would like anyone other than yourself to collect your prescriptions, sick notes, test results, letters etc you will need to complete a consent form, again uploaded, and return it to the Practice.  We will no longer be able to  hand over any patient identifying information to a third party unless we have this writen consent.


Privacy Notice


Children,s Privacy Notice


Consent Form - authorisation for collection 


If you have any queries - please contact Hailwood@gov.im or call 686949.

Think pharmacy first and prepare for festive season ( posted on Dec 19, 2017 )

18 December 2017


Think pharmacy first and prepare for festive season


Prepare for the festive season and use your local pharmacy as the first port of call for healthcare needs.


People are being encouraged to stock up on commonly-used items and to check any repeat prescriptions they may need over the Christmas and New Year period, placing orders in plenty of time.


Emergency medicines any family may need include preparations for fever, sore throats and colds, as well as treatments for upset stomachs and headache tablets.


Joe McQuaid, a member of the Isle of Man Pharmacy Contractors’ Association, said: ‘When out shopping, call in to your local pharmacy and choose items to replenish your medicine cabinet. This could save you unnecessary trips when there are fewer shops open over the Christmas period.


‘If you’re not sure what products to choose, please discuss this with a pharmacist who will assist you.


‘As the cold winter nights set in there is no better time to stay protected from flu. Vaccinations offer the best protection and are also available from your local pharmacies.’


Pharmacies will be open across the Island throughout the holiday period and people are urged to think of visiting them first in all non-urgent cases. Full details are carried in local newspapers and are available online at gov.im/categories/health-and-wellbeing/pharmacy/pharmacy-rota/ – cut out or print and keep handy in case they’re needed.


Maria Bell, pharmaceutical adviser to the Department of Health and Social Care, said: ‘Remember that your local pharmacist is a highly-trained clinical member of the healthcare team. They can offer advice on all manner of issues, whether it is an acute illness or long-term condition.


‘Also, there is a limited number of items which can be supplied free of charge, if you are exempt from prescription charges, without having to see your GP as part of the minor ailments scheme.


‘It is always wise to check if a pharmacist can help you first by a quick phone call.’


Addresses and contact numbers for all the Island’s pharmacists is available at gov.im/categories/health-and-wellbeing/pharmacy


If an issue is more serious, people should call their GP, contact the Manx Emergency Doctors Service on 650355 or visit the accident and emergency department at Noble’s Hospital.

Christmas and New Year 2018 ( posted on Dec 13, 2017 )

Christmas and New Year 2018


Repeat Prescription information and Opening times 

please click here

Meals on Wheels ( posted on Dec 5, 2017 )

More choice, better value and additional
services made available to Meals on Wheels customers


An information leaflet outlining the options available to customers of the Meals on Wheels service has been distributed.


The move fulfils a pledge made by the Department of Health and Social Care, on the announcement it was to end its £150,000-a-year contract with Age Concern Isle of Man, to issue the information before the end of November.


Following an open advert for meal providers to feature in the leaflet, two businesses expressed a wish to be included. The leaflet, which is also available online, explains the meal options available and details a number of additional services and benefits not currently available via Meals on Wheels:


  • Freedom of choice for the customer in selecting the meals they want
  • Ability to cater to special dietary requirements
  • Delivery service for groceries and other consumables
  • Free delivery subject to a minimum order, which could significantly reduce costs for Meals on Wheels customers


Member for the Department of Health and Social Care, Jason Moorhouse MHK, said: ‘The decision to end the contract and stop funding the delivery of Meals on Wheels was considered very carefully, and one of the main reasons was the emerging presence of firms which were able to provide similar services at a similar price, but at no cost to the taxpayer.


‘Looking through what the businesses are able to offer, I hope people will agree that the range of meals and products being made available compares well and even exceeds what is currently being offered, and all at extremely competitive prices.


‘Support is available for anyone who requires help in deciding the best package for them – we have staff who would be happy to speak to them on the phone or pay them a visit.


‘Also, social workers and community health workers will continue to visit many current recipients of the Meals on Wheels service, to heat up meals and check on their general wellbeing, exactly as they already do.’


DHSC funding to Age Concern Isle of Man will end on 12 January 2018.


Anyone who has any queries or would like more information should contact Adult Social Care by telephoning 686179.

GPs to attend final education session of 2017 ( posted on Dec 5, 2017 )

Tuesday 5 December


Island’s GPs to attend final education session of 2017


The fourth and final GP education session of 2017 will take place on Tuesday 12 December.


Routine GP appointments will not be available that afternoon, however urgent appointments will be available through on-call GPs and anyone needing to see a doctor should ring their GP practice as normal.


Practices will remain open during the afternoon for patients to collect test results, make future appointments and order repeat prescriptions as normal.


The quarterly education sessions were established in 2012 to give GPs the opportunity to discuss developments in medical care and best practice, and to examine ways to enhance care for patients in the Isle of Man.

( posted on Sep 11, 2017 )

Flu Clinics for 2017 are now open - please speak to the receptionists or call the surgery to book your appointment on 686949














( posted on Jul 31, 2017 )


The number of people signed up to the text message reminder service for outpatient appointments at Noble’s Hospital and Ramsey and District Cottage Hospital is now 5,788.


Appointments are still being missed, however, and the Department of Health and Social Care is urging more residents to sign up and stay informed.


While patients continue to receive appointment letters by post, the DHSC stopped sending out reminder letters in March this year as a cost-saving measure following the successful implementation of the text message reminder service in October 2016.


The shift in policy was made in light of substantial evidence from the UK and further afield that text reminders are successful in reducing the number of people who fail to attend hospital clinics.


The latest figures from the DHSC indicate that this trend is being replicated in the Isle of Man, with non-attendance figures for those who had not signed up to text message reminders standing at 4.4% and those who had at 2.8%.


Patients using the service are sent a text three days before an appointment, confirming the time and date, which means they have the opportunity to attend or rearrange. To take advantage of this service, patients must opt in.


Patients can opt in to the free text messaging service in the following ways:

  • Call the dedicated number 651651 or email NoblesSMSRegistration@gov.im providing their name, date of birth and mobile phone number, and confirming that they wish to sign up to text alerts
  • Sign up at the main reception areas in Noble’s Hospital and Ramsey and District Cottage Hospital
  • Sign up during their next clinic appointment at either hospital


Dr Jugnu Mahajan, Medical Director for the Isle of Man, said: ‘We are really pleased with how many people are now using the text messaging reminder service– but urge more to sign up to help keep bringing the number of missed appointments down and enable hospital staff to make the best use of clinic capacity.’

( posted on Jul 26, 2017 )



News Release


  26 June 2017


Public reminder of need for travel insurance when visiting EU countries


The public is being reminded that insurance for healthcare is recommended for anyone traveling off the Isle of Man – including to the United Kingdom (UK) and the European Union (EU).


The Department of Health and Social Care regularly receives enquiries from the public about obtaining a European Health Insurance Card (EHIC), which is not available to Isle of Man residents. 


The EHIC is only available to residents of countries within the European Economic Area (EEA)* and Switzerland and gives them the right to access state-provided healthcare during a temporary stay in another country within the scheme.  The Isle of Man is not part of the UK, a member of the EU or of the EEA, so people living on the Island are not – and never have been – eligible to use the scheme.


Minister for Health and Social Care Kate Beecroft MHK said: ‘With the summer holiday period approaching, please take the time to think about health insurance when traveling off-Island. 


‘Having adequate cover is recommended, even for trips to the UK, as the Reciprocal Healthcare Agreement between the UK and the Isle of Man only covers emergency treatment. It does not cover any extended care or repatriation to the Isle of Man.’


The Isle of Man only has reciprocal agreements for healthcare with the UK and a very small number of non-EU countries, and only for emergency care, so most medical treatment must be paid for when visiting any other country, either by insurance or by the individual.


Further information and advice on insurance cover for overseas travel is available at www.gov.im/travelinsurance.


*Members of the EEA are: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

( posted on Jul 26, 2017 )


News Release



26 July 2017


Save money with a pre-paid prescription certificate


The Department of Health and Social Care (DHSC) is reminding residents of the benefits of pre-paid certificates for prescriptions (PPC).


The certificates enable people to reduce the cost of prescription charges, which currently stand at £3.85 an item. They are available to provide full cover over periods of four months and 12 months, and cost £19 and £54 respectively.


An application for a PPC can be backdated by up to a week and refunds are available on the production of an NHS receipt.


Those who choose to use a pre-payment certificate should make a note of the expiry date and apply for a renewal in plenty of time as reminders are not issued by the DHSC.


Application forms are available at pharmacies and online here.


Patients collecting prescriptions are asked to show their pre-payment certificate or any exemption certificate at the pharmacy.


For more information on pre-payment or exemptions, contact Family Practitioner Services by calling 642694 or email familypractitionerservices.dh@gov.im

Medicines Waste ( posted on May 15, 2017 )

News Release


Crookall House

Demesne Road

Isle of Man


12 May 2017


New campaign aims to reduce medicines waste


A campaign has been launched today by the Department of Health and Social Care, in partnership with the Island’s pharmacists, to reduce the amount of medicines wasted in the Isle of Man.


With the slogan “Don’t need it?  Don’t order it.” the campaign aims to raise awareness about the cost of wasted medicines as well as educate the public about the potential risks of stockpiling medication.


Minister for Health and Social Care, Kate Beecroft MHK, was present to launch the campaign at Lloyds Pharmacy at Shoprite on Victoria Road: “Last year in the Isle of Man, excluding Noble’s Hospital, 1.6 million prescription medications were funded by the health service at a cost over £16 million – a very significant sum of money which we want to ensure is spent wisely and only on what is needed.  We estimate that as much as £300,000 a year of this is wasted, money that could be used to fund other vital health and social care services.


“We know a considerable amount of medicines are returned to pharmacies for disposal, many often unopened.  These cannot be reused or recycled and have to be destroyed, which means the money spent on them has been completely wasted.  The message today is clear: we want the public to ‘do their bit’ and think carefully about whether they need the medicines they order – if you don’t need it, don’t order it.


“This is an important campaign, and fits with the first goal of our five year strategy which is to help everyone take greater responsibility for their own health. We have already introduced Patient Access, the online GP service which allows people to view their prescribed medications, order repeat medications and track whether they have been authorised, and today’s announcement is a further development.”


Approximately 90% of prescription medication that is dispensed in the Isle of Man is done so without a charge as many people are exempt such as children, those of state pension age and people with certain long term conditions.  Those who do pay a fee are in fact only making a contribution of £3.85 towards the cost.  The average price for a medicine is £12 per item, but the actual cost varies widely.  For example, some inhalers can cost as much as £60 each and specialist drugs can cost hundreds of pounds each and every time they are prescribed and dispensed.


Safety is another important aspect of the campaign, as Joe McQuaid, Superintendent Pharmacist for Lloyds, explained: “With the convenience of repeat prescriptions it’s easy for a person’s supply of medication to quickly build up, for example by reordering every item on a repeat prescription without checking if they’re all needed or perhaps worrying if an item isn’t ordered each time that it will be removed, which isn’t the case. 

Help Keep Antibotics keep working ( posted on Feb 14, 2017 )

Please see below for the latest press release








for more information

New Doctor ( posted on Jan 5, 2017 )



we are happy to announce that we have a new GP starting with us on 1st Feb 2017

Dr Gray has been on the island for a few months acting as a locum and

we are delighted to welcome him to our team.



( posted on Oct 25, 2016 )

Department of Health and Social Care 

Rheynn Slaynt as Kiarail y Theay


News Release


Crookall House

Demesne Road

Isle of Man


14 October 2016


Latest upgrade to Patient Access puts records and results online 


New features are being rolled-out for Patient Access, the online service that enables individuals to view their GP records via the internet.


By the end of October 2016 registered users will automatically be able to see all information about their interaction with their GP, with the exception of any GP notes and other correspondence.  This means users will have access to details of their appointments, symptoms, diagnoses, medical treatment, medication and test results.


The new service will deliver all laboratory test results to Patient Access users at the same time as they are reviewed and actioned by their GP.


This means users will have details of results including blood tests and pathology findings without having to wait for the next GP appointment or contact from their doctor. Doctors will also have the ability to write a message which the patient can see, for example ‘these test results are fine’ to ensure patients can easily understand the information.


The new services are in addition to the current functions available through Patient Access. These allow users to do any of the following at any time of the day or night:


•       View, book and cancel any routine GP appointments

•       View and order repeat medications – and track whether they have been authorised

•       View immunisations, prescribed medications and allergies

•       Share their whole GP record with a clinician or relative for a 24 hour period.


All users can view the service on laptops, home computers and mobile devices, either through a web connection or by using the easily downloadable app for Apple and Android devices.


Commenting on the new range of services now available through Patient Access, Annmarie Cubbon, Head of Primary Care Commissioned Services, said: “This really is a superb leap forward for Patient Access and proves just how seriously we believe that patients should be given greater control and improved accessibility. These changes mean that not only will patients be able to book appointments and manage their own prescriptions, but they can review their complete GP record at any time they want.


“And for those who have ongoing laboratory tests, perhaps a diabetic who regularly attends a blood clinic, they will be able to monitor their own results without waiting for updates every time from their GP. That’s really putting patients in control.”


Richard Wild, Chief Information and Digital Officer, echoed her comments. He said: “This is another example of Government’s Digital Strategy making a real difference in people’s lives. The whole strategy is built around the commitment to improving the quality of all Government digital services, and to making sure that they are easy, simple and swift to use. Patient Access marks another important step forward.”


At the same time as this upgrade to the service, there has been an agreement to make at least 50% of all appointments available online from all GP surgeries, up from the previously agreed figure of 25%. All appointments remain bookable through non-digital routes as well.



FLU Clinics 2016 ( posted on Sep 19, 2016 )


Flu Clinic,s 2016 are now open.  Remember to make an appointment at reception or phone 686949.      (These are now availablve to the patients falling into the clinically at risk categories) 

( posted on Aug 1, 2016 )


What is Patient Access?

With Patient Access, you can now access our GP services at home, work or on the move — wherever you can connect to the internet. What's more, because Patient Access is a 24 hour online service you can do this in your own time, day or night. Patient Access is also available on a mobile app which is free for iOS and Android users.  If you register with Patient Access the following facilities are available to you -




  • Book a GP appointment
  • View your appointments
  • Cancel your appointments
  • Order repeat prescriptions and check the progress
  • View your immunisation history
  • View your recorded allergies
  • View your medical history



How do I register?




To register for this service, you will need to come into the practice with Photo ID (passport, driving licence etc) and request your registration details for Patient Access. Once we have checked your details and you have signed our Terms & Conditions we will supply you with a letter containing your login codes and a pin. You can then register by clicking here


Please note we will be phasing out our repeat prescription service on our website and encourage our patients to use Patient Access to order their medication. This is because Patient Access has a direct link to our clinical system and therefore your medical record. This method will reduce the possibilities of prescribing errors and will improve the service we offer. If you don't currently order your prescriptions online but have access to the Internet it would be worthwhile signing up for Patient Access! 





Is my information secure?


All information that is sent to our surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.







Please remember to bring your photo ID when you come to the practice to register for this service as we can not activate your Patient Access account without it!


Old and New ( posted on Jun 15, 2016 )

As most of you are aware by now, One of our Doctors is off on new adventures soon.

Dr James joined the surgery when it was in Woodbourne Road 25 years ago and we are sure has seen lots of changes since then.  He will be leaving us towards the end of June and we would like to wish him all the very best for the future and to say a big thank you for all his help during those years.



We are lucky enough to have found a replacement for Dr James straight away and would like to

send a warm welcolme to Dr Devaraj.

Dr Deveraj has a vast amount of experience and specialises in minor surgery, joint injections and emergency medicine. He will be starting with us on the 4th July.





MINOR AILMENTS SCHEME ( posted on Mar 21, 2016 )

New for 2016- Minor Ailments scheme

Please see attached for further details of this new service for quick access regarding

treatment for minor ailments


Poster 2016


Minor Ailments scheme 2016



Appointment Cancellation ( posted on Oct 14, 2015 )

We now have another way for you to contact us it you need to cancel your appointment


you can text:  325114 and just quote your name, Date of Birth  and the date of your appointment


It really will be appreciated by the Doctors and others waiting for an appointment


(please note this number will not be responded to in any way)



Vaccination Changes MenACWY & Shingles ( posted on Aug 5, 2015 )

News Release       Changes to vaccination programme please click on the link for more information on meningitis vaccination here   and for the shingles vaccination, here 

ONLINE -Patient Access ( posted on Apr 28, 2015 )

Would you like to be able to book appointments , order repeat prescriptions, see your immunistations and allergies, change contact details and address, all online,  then register for Patient access.Please mention it the reception on you next vist and as long as you have photo ID and are aged over 16, the receptionist can issue you with a secure PIN number, which allows to register for the above.Please click here for more information




( posted on Mar 25, 2015 )

Based on feedback received during 2014, we now have an Action Plan for 2015. Many Thanks to the Patient Participation group for all their ideas and suggestions, it is very much appreciated.   Advertising the Website facilities in the surgery has seen an increase the ordering of repeat prescriptions by 48% which is great news and we hope to see this increasing further during the year.   Please see Action Plan 2015 for the update or click here            

( posted on Mar 25, 2015 )

The Isle of Man Friends And Family Survey ( posted on Jan 27, 2015 )   Have your say on what we're getting right and what we could do better. It will help us improve our services for everyone. It won't take long and you won't be asked your name. Please click on www.tinyurl.com/iomgp  to take part in the survey. Thank you!

GO LIVE ( posted on Nov 3, 2014 )


This practice is due to "go live" with the new Island wide clinical computer system on November 19th


There may be some disruption in the days leading up to and just after this update  therefore we would be grateful if anyone ordering repeat prescriptions could allow extra  time,(48 hours) just in case of any unexpected problems.



As you can imagine this is a huge task for us all ,so your patience during the changeover and for a while afterwards will be most appreciated.


Thank you


Cathy Poultney

Practice Manager

PRESS RELEASE ( posted on Jul 8, 2014 )


Joint Statement by the Isle of Man GPs and the Dept of Health


A decision has recently been made by GPs on the Isle of Man to upgrade their current IT system in October 2014 from EMIS PCS, which is becoming unsupported, to EMIS Web.

The IOM GPs upgrade to EMIS Web, along with the recently approved replacement IT system within Noble’s Hospital, will demonstrate significant progress on the Department’s strategy to move further towards a complete set of electronic records which will facilitate integration within Health and Social Care.

By using appropriate industry led systems, the Department’s vision is to allow clinicians delivering patient care to have access to the most appropriate and up to date patient information at all times. More importantly such information will be managed securely and centred round patient consent which in turn can be fully audited and validated.

The new version of the GP system, EMIS Web, is the market leading GP system in the UK and will provide many additional enhancements over and above the 7 year old existing system. The new system will improve efficiency within GP Practices in the pursuit of patient care and will form a core foundation in the drive to facilitate a joined up patient care experience.


How does EMIS Web work?


All patient data entered on a system is encrypted and sent electronically over the NHS N3 network to the EMIS Web system, hosted in the secure EMIS data centre.




The upgrade to EMIS Web necessitates data being located in a secure Datacentre environment held by EMIS in the UK. The data held is offered maximum protection in a strict secure environment. Each GP Practices data is held separately within an NHS approved structure and is the same environment as used by many thousands of GPs across the UK.

Data is transmitted across the NHS N3 network and is encrypted (scrambled) in transit.

The data is stored in EMIS data centres. These, along with EMIS data storage and management procedures adhere and are fully accredited to the ISO 27001 information security standards. EMIS currently host over 26 million patient records.

The system will be fully compliant with both Data Protection and Privacy legislation.

EMIS will not be able to grant anyone access to patient records and



What will happen out of hours?


the GPs themselves will remain in complete control of access to patient data for patients within their own individual GP Practices at all times, underpinned by sharing agreements with the Practices.

Part of this upgrade will focus on providing access to the GP IT system for GPs working in an emergency out of hours setting (Manx Emergency Doctor Service - MEDS) – again realising the Department’s vision of joined up patient care driven by patient consent.


Will my information be shared with anyone locally?


There are opportunities to extend across all GP Practices, the current arrangements for patient data to be shared with other appropriate clinicians. A patient must give consent for their data to be shared with other clinicians. There are two types of patient consent; prior and point of contact consent. Point of contact consent means users in organisations providing episodic care (such as Accident and Emergency (A&E), or out of hours GP care (MEDS)) are prompted to confirm patient consent to view the shared record when they access a patient’s care record. All viewing of the record is recorded in the system audit trail. Prior consent could be arranged between the GP Practice and an individual organisation, in relation to particular organisation’s case load, for example the Diabetic Clinic could be given prior access to appropriate data.

By default, only users in the GP Practice that own a record can view that record.

Subject to mutual agreement, GPs can share records with others when providing care for the same patient, for example a District Nurse who is treating a patient in a home setting.

GPs can use confidentiality policies to restrict the viewing of and access to a patient record, or to individual items within a record.

Although patients cannot opt out of their data being held by EMIS on behalf of their registered GP, individual patients can opt out of their record being shared with other organisations.

Statistical information will remain available to the Department. This does not contain any patient identifiable information.


Will my data be shared with anyone in the UK?



Demographic information: name, address, registered GP, NHS number for IOM patients is already held on the UK NHS Spine. Clinical information relating to Isle of Man patients receiving treatment in the UK is already held on the UK NHS Spine. Clinical information relating to patients treated on the Isle of Man is not held on the UK NHS Spine.


Can individual patients opt out of EMIS Web?

The implementation of EMIS Web should not be confused with the recently publicised CARE.Data project in the UK. Clinical Information relating to treatment given in the Isle of Man will not be released to the CARE.Data project and the EMIS system upgrade on the Isle of Man willnot lead to more information being held on the UK NHS Spine.

Currently if a GP practice agrees to use the EMIS Web system, all patient records must be on this system. This means that the patient records will be held in the EMIS Web data centre. It does not mean that any other organisation can view that patient's record in EMIS Web other than the GP practice where they are registered; individual patients can opt out of sharing their record with other organisations.

The Department understands that a few patients may have reservations about their data being held in a remote environment, but this has not been an issue with the existing GP patient system (EMIS PCS) which has been held remotely from the GP Practice, within a secure Isle of Man Government IT infrastructure.


Patient Benefits


GPs on the Island feel that it is absolutely essential for GPs, along with other health care professionals where relevant, to have all patient data held on a secure IT system to ensure that the best care can be provided to patients at the appropriate time in the most appropriate place and by the most appropriate health care professional. GPs have no concerns with holding this type of data securely in the UK alongside other comparable GP practices and it is very much hoped that all patients will see this upgrade as a very positive move.

Patients currently consent to having their medical information held on the GP computer system when they choose to register with a GP for NHS Services. Clearly full NHS GP care cannot be given if a patient should choose not to register with a GP in this way, although GPs will have a duty of care to provide treatment on an emergency basis.

This upgrade will not only improve patient care from a GP perspective. The implementation of EMIS Web will also benefit patients. In the future patients can look forward to being able to:

 Access their own medical records and maintain basic information;

 Order repeat prescriptions on line;

 Book appointments on line.

All GPs are in full agreement with the upgrade to EMIS Web which they believe is in the best interests of patient care in the Isle of Man.


Patients with any concerns about this proposal should contact Annmarie Cubbon, Manager of Family Practitioner Services in the first instance. Email: Annmarie.cubbon@gov.im Telephone: (01624) 642600.


the Department of Health and Social Care

Public Information in relation to

Upgrading the GP Patient IT system



Survey Results ( posted on Mar 17, 2014 )

Many thanks to all of those who completed the survey, it is very much appreciated.


Please find attached the results of this year,s survey with an action plan, hopefully

this will help address some of the issues raised.


Once more, your views are important to us and we do take note, so again,

thank you for all your comments.



 Download results here.


 Download Action plan here

Yellow Fever ( posted on Mar 4, 2014 )

- Urgent News Release -

Yellow Fever Vaccine Update

Isle of Man Public Health Directorate is pleased to advise travellers that the yellow fever vaccine is now available.


This vaccine has been unavailable since last summer, however all three local Designated Yellow Fever Vaccine Centres are now booking appointments for those travellers requiring it. Please contact one of the three centres direct to book your appointment.


The yellow fever vaccine must be given at least 10 days prior to travel into a yellow fever area.


Yellow fever (YF) virus is an arthropod borne virus of the Flaviviridae family. Other flaviviruses include dengue and Japanese encephalitis viruses. The areas at risk for transmission of YF are in tropical regions of Africa and South America. Vaccination against YF is available and should be recorded in an International Certificate of Vaccination or Prophylaxis. The illness yellow fever carries a high mortality rate.


For more information please visit the NaTHNaC website: http://www.nathnac.org/travel/index.htm





- ENDS -

( posted on Feb 25, 2014 )

Protecting your baby against rotavirus 

For babies born on or after 1 January 2014, the Isle of Man routine childhood immunisation schedule will include a vaccine to protect babies against rotavirus infection – a common cause of diarrhoea and vomiting that can become serious


More details of this new vaccine have been added to the government website at



NewsLetter Dec 2013 Edition No:1 ( posted on Dec 17, 2013 )

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